CPA - small firm
CPA - medium firm
This session is dedicated to the possibility that professionals can greatly increase the value they provide to their customers if they hone their skills at asking better, more effective questions. Developing and enhancing this skill is not easy because it requires us to rethink the paradigms and prejudices of the past.
Sage offers integrated payment and accounting solutions designed to meet your firms and your clients’ needs. This session will conclude with a 15 minute demo of Sage Payment Solutions.
Millard, DC
"I studied 'Personality' and the use of OCEAN "The Big 5" and face recognition. Within that concept is a similar approach "Clinical Psychology". I think ED's presentation was easy to understand and almost fun. His presentation will stick with you and hopefully solve some communication issues. Thank you."
Lisa, TN
"The content Ed bought to the table was thought provoking. It is a shame that in the real world and good old boy (and girl!!) ceilings that we would all be fired if we introduced this all at one time in our employment setting. Moderation :)"
Sally, VA
"The presenter had a good style and delivery. I did not get tired of listening to him. The content he delivered was good and asked for individual thought which makes it a course that you must put something into in order to benefit from."
shirley, NC
"Asking the Right Questions was the fastest one hour and a half CPA Academy webinar I've attended! It was over and I wanted more. Full of content and example questions. The Best."
Stacy-Leigh, OH
"Webinar was fantastic. I learned how to be a more effective leader through asking better questions. To also think before I ask and/or answer a question Thank you."
Sally, GA
"Great presentation! I can only think of about 3 people in my life that were truly GREAT listeners - and their questions were always genuine and timely."
Yvette, TX
"Loved the instructor and the content. It was very engaging and informative. It provided me with information to improve my skills which is fantastic!"
Dot J, TX
"Outstanding speaker Ed was. Did an excellent job keeping us engaged in the conversation and material. Best I have ever sat through. Thanks, Ed."
Ed Kless
Sage
Senior Director of Partner Development and Strategy
ed.kless@sage.com
(214) 675-8792
Ed Kless joined Sage in July of 2003 and is currently the senior director of partner development and strategy for Sage Business Solutions in North America. He facilitates the Sage Leadership Academy, Sage Consulting Academy and is the liaison to the Sage Leadership Academy Alumni Association.
Before joining Sage Software, Ed worked with Tipping Point Advisors, an organization dedicated to software implementation in companies’ growth and development. Before that, he co-founded Third Wave Business Systems, a Microsoft Business Solutions Partner, in 1996, which grew to 20 team members and 5 million in revenue. At Third Wave, Ed developed the implementation methodology and managed the front and back office consulting teams.
Ed is a senior fellow at the VeraSage Institute, a think tank dedicated to eliminating billable hours in all professional organizations. He is a frequent contributor to industry publications and has spoken at many conferences worldwide. He is the co-host of VoiceAmerica’s radio show The Soul of Enterprise: Business in the Knowledge Economy, which spawned the book The Soul of Enterprise: Dialogues on Business in the Knowledge Economy, both with Ron Baker.
Dave Mapes
Sage
Product Manager
david.mapes@sage.com
8502003123
Dave Mapes is the Product Manager for the Sage Payment Solutions, EFT division. He specializes in the Check, ACH, and Gift & Loyalty solutions provided by Sage Payment Solutions. He is the father of Five, and a rabid University of Michigan fan. He lives with his wife and 5 boys in sunny Destin Florida. He’s been with Sage for 13 years.
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